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MARKETING INSIGHTS
DELIGHT EVERY CUSTOMER
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Great marketing starts with the customer. It all begins with building a meaningful relationship, like all relationships it requires mutual respect and trust.
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Never forget the golden rule of ‘Provide Superior Customer Service.’
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If your customers are happy they return. It’s not rocket science, but many today miss this most fundamental piece of the puzzle. With customers frustrated with Call Centres waiting on hold for minutes, sometimes hours to speak to a company representative. IVR’s making you answer countless and unnecessary questions.
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Some of the largest companies like Uber and Facebook make it impossible to speak to a person to address an issue. This presents an incredible opportunity to any organisation looking to differentiate on superior customer service.